SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DamenFrost (i.e. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It’s okay to change your mind! You can send your order back for a full refund, we’ve got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don’t want you to choose between the best value and the best service. That’s why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I***h
Достойные) тёплые и удобные
D***v
Качество хорошее. Шло долго. Впритык подошло.
T***d
lovely
J***a
Super soft, fits well, take 1-2 sizes larger than usual.
Z***z
Заказываю второй раз эти лосины у этого продавца. К заказу и доставки претензий нет. Все пришло в срок. До Тверской обл. шли около месяца. В этот раз лосины пришли с производственным браком. Продавец без проблем вернул половину стоимости товара.
Customer
Подарила не успела сфоткать. Спс все супер
E***a
Good quality, thanks!
G***r
ОЧЕНЬ ТЕПЛЫЕ И УДОБНЫЕ ЛОСИНЫ, КАК ВТОРАЯ КОЖА. НЕЗАМЕНИМЫ ЗИМОЙ!
I***a
подошли. очень поравились. очень теплые. покупкой довольна.
S***v
Очень хорошее качество, быстро пришло, мягенькие.
T***k
Замечательные штанишки.
A***a
Хорошие плотные колготы на худых. На мой 165 см рост заказала XL. Не короткие. На мороз пока не одевала, скоро в отпуске проверю….
Customer
Все отлично, рекомендую! на рост 178 и вес 70 подошли идеально.
S***a
Лосины отличные! Только посмотрим, как будут в носке. Лишь бы не скатались сразу. Постирала, все ок. Не линяют. Сшиты аккуратно, очень даже прилично. К телу очень приятны. Ворс внутри хороший, густой, приятный. Резинка довольна широкая. Утягивают пока. Я очень довольна. Девочки, рекомендую!!! Огромное спасибо продавцу!
Y***y
Very warm. Recommend this product and store!
E***a
маломерят. xl подошёл на рост 150 вес 50!!!!
N***a
Размер М – на 42-44.
Customer
Thank you! They are soft and warm! I like it! Rosa